Cookie Policy
Understanding how we use cookies to enhance your experience at Vitality & Glow. Learn about our commitment to transparency and your privacy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us provide you with a better, more personalized experience while browsing our wellness products and services.
At Vitality & Glow, we believe in complete transparency about our data practices. This cookie policy explains what cookies are, how we use them, and the choices you have regarding their use.
Quick Facts
- • Cookies help remember your preferences and settings
- • They improve website functionality and performance
- • You have full control over cookie management
Types of Cookies We Use
We use different types of cookies to serve various purposes and improve your browsing experience.
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, and shopping cart functionality.
Examples: Security tokens, shopping cart, session management
Performance Cookies
These cookies collect information about how visitors interact with our website, helping us understand which pages are most popular and how users navigate our site.
Examples: Google Analytics, page performance metrics
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have asked for.
Examples: Language preferences, region settings, user interface customizations
Marketing Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
Examples: Facebook Pixel, Google Ads, remarketing tags
Analytics Cookies
These cookies help us understand how visitors find and use our website. This information is used to improve our website and services.
Examples: Heat mapping, user behavior tracking, conversion tracking
Social Media Cookies
These cookies are set by social media services that we have added to the site to enable you to share our content with your friends and networks.
Examples: Facebook, Instagram, Pinterest sharing buttons
How We Use Cookies
Shopping Experience
Remember items in your cart, save your wishlist, and streamline the checkout process for a seamless shopping experience.
Personalization
Customize content based on your preferences, browsing history, and previously viewed products to provide relevant wellness recommendations.
Analytics & Improvement
Analyze website traffic, user behavior, and performance metrics to continuously improve our services and product offerings.
Security & Authentication
Maintain secure login sessions, protect against fraud, and ensure the safety of your personal information and transactions.
Communication
Enable chat functionality, support forms, and customer service features to provide assistance when you need it.
Third-Party Cookies
We work with trusted third-party services to enhance your experience and provide valuable features.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and user experience.
Data collected:
- • Pages visited and time spent
- • Geographic location (country/city)
- • Device and browser information
- • Referral sources
Facebook Pixel
This helps us measure the effectiveness of our advertising and understand customer actions on our website.
Data collected:
- • Page views and conversions
- • Shopping behavior
- • Marketing campaign performance
- • Custom audience creation
Payment Processors
Secure payment processing by trusted providers ensures your transactions are safe and encrypted.
Data collected:
- • Transaction details (encrypted)
- • Billing information (encrypted)
- • Security verification data
- • Fraud prevention metrics
Live Chat & Support
Real-time customer support tools help us assist you efficiently and improve our service quality.
Data collected:
- • Chat conversations (for quality assurance)
- • Response times and satisfaction scores
- • Technical support diagnostics
- • User session context
Managing Your Cookie Preferences
You have full control over how cookies are used on our website. Choose your preferences below.
Cookie Consent Preferences
You can manage your cookie preferences at any time by using our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Essential Cookies
Always ActiveThese cookies are necessary for the website to function and cannot be disabled. They are usually set in response to actions made by you, such as setting your privacy preferences or filling in forms.
Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
Marketing Cookies
These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.
Browser Settings
You can also control cookies through your browser settings. Most browsers allow you to:
View and Delete Cookies
See what cookies are stored on your device and remove those you don't want.
Block All Cookies
Prevent any cookies from being set on your device (may affect website functionality).
Block Third-Party Cookies
Allow first-party cookies but block cookies from external sites.
Clear on Exit
Automatically delete cookies when you close your browser.
Legal Information
Your privacy rights and our legal obligations regarding cookies.
Your Rights
Right to Information
You have the right to know what cookies are being used and for what purpose.
Right to Control
You can choose which types of cookies to accept or reject at any time.
Right to Delete
You can request deletion of your personal data and cookies at any time.
Right to Portability
You can request a copy of your data in a machine-readable format.
Right to Withdraw Consent
You can withdraw your consent for cookie usage at any time.
Legal Basis
GDPR Compliance
We process personal data based on your consent for non-essential cookies, and legitimate interest for essential cookies and analytics.
ePrivacy Directive
Our use of cookies complies with the European ePrivacy Directive, requiring consent for non-essential cookies.
Data Retention
We retain cookie data only for the duration specified for each type of cookie, and delete it when it is no longer needed.
Questions About Cookies?
We're here to help. Contact us if you have any questions about our cookie policy or data practices.
Business Hours
When we're available
Mon-Fri: 9:00-18:00
Sat: 9:00-15:00
Sun: Closed
Vitality & Glow Wellness Store
Mírové náměstí 3
400 01 Ústí nad Labem
Czech Republic
For privacy-related inquiries, please contact our Data Protection Officer using the email address above or by phone during business hours.
Related Legal Documents
This Cookie Policy was last updated on . We may update this policy from time to time to reflect changes in our practices or for legal compliance.